Delivery and Returns

What are your shipping costs?
Standard Australia-wide Shipping: Free
Express Australia-wide Shipping: $15 flat rate
Standard International Shipping: $20 flat rate

When can I expect my order?
Global Nature ships to you using Sendl or Australia Post. Depending on where you live, your order should reach you in 3-5 working days. Orders placed by 7AM will be shipped the same day. Orders placed after this will be processed and shipped the next business day.

I purchased multiple items will they be shipped together?
We will endeavour to ship multiple items in one parcel, as long as it can fit or is within the weight maximum of a standard Australian Post shipping bag.

Do you ship to PO Boxes?
Yes, we do. We also ship to parcel lockers.

What payment methods does Global Nature accept?
We accept PayPal, Visa, Mastercard, American Express, Google Pay, Apple Pay, Shopify Pay. 

Changed your mind? No worries, we have a 30-day returns policy. Simply email us at with your receipt or proof of payment. Please note that you will need to cover the cost of shipping (with tracking) and your item must be unused and in the same condition that you received it (including all original packaging and/or freebies received). If 30 days have gone by since your purchase, we unfortunately can’t offer you a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you of your refund status. If you are approved, your refund will be credited to your original payment method; depending on your provider, this can be immediate or can take up to a maximum of 30 days.

We only replace items if they are defective or damaged. If your item meets this criteria, please send us an email with an image of the defect or damage at

To return your product, please mail your product to Global Nature at 401/309 Pitt Street, Sydney NSW 2000 Australia. You will be responsible for paying for your own return shipping costs and will need to provide us with a tracking number. If you receive a refund, the cost of return shipping will be deducted from your refund.